Customer success and renewals
See which customers are drifting, while there is still time to act.
The warning signs are usually there: usage falls, support tickets rise, replies slow down. A Ganvix agent brings those signals together for every account, shows which need attention and why, and drafts the outreach for the account owner.
Where it hurts today
Sound familiar?
Signals sit in different tools: usage, support, email and the CRM.
Nobody has time to look at every account every week.
Renewals are discovered a few weeks out, when options are limited.
Outreach is reactive, and often generic.
What the agent does
The pattern, taken off your team's hands.
Brings the signals together
For each account it combines usage, support, communication and renewal-date information into one view.
Shows who needs attention, and why
Accounts are ranked, and each comes with its reasons, so the account owner can judge for themselves.
Drafts the outreach
It writes a message that fits the account's situation, for the owner to review and send.
Follows through
It tracks whether the outreach happened and what came back.
Control
Where your people stay in control.
Account owners decide what to do, and send every message.
You choose which signals count and how much each one weighs.
Every ranking comes with its reasons, so nothing is a black box.
Works with
The tools you already use.
- A CRM
- A support desk
- Product usage data
- Email and calendar
These are examples. If you use something else, ask us: most tools with an integration, an API or an export can be connected.
To get started
What we would need from you.
- Which signals you trust today.
- Access to the systems that hold them.
- What at risk means for your business.
- Who owns each account.
We built this ourselves as a product, Renewal360, which is live today.
See Renewal360How does it decide a customer is at risk?
By combining signals that we agree with you, such as falling usage, rising support tickets or slower replies. Each ranking comes with the reasons behind it, so your team can agree or disagree.
Will it contact customers by itself?
Not by default. It drafts, and the account owner reviews and sends.
How soon does this show results?
That depends on your data and how many accounts you have, so we do not promise a number. We agree how you will measure it before we build, and check against that.
Related
Other places we help.
Tell us about a process you would like to run better.
We reply personally, with how AI could help and what it would take.
hello@ganvix.in